Shipping policy
At Adrastea Innovation Private Limited, we aim to deliver your order safely and as quickly as possible.
Order Processing
All orders are usually processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Partner
We use Shiprocket and its associated courier partners to ship and deliver orders across India.
The final courier partner may vary depending on your location, serviceability, and courier availability.
Shipping Timeline
Once dispatched, orders are typically delivered within:
Metro cities: 3–5 business days
Other locations: 5–7 business days
Remote areas: 7–10 business days
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or unforeseen logistics delays.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your purchase.
We may offer free shipping on selected products, bundles, or promotional orders from time to time.
Order Tracking
Once your order is shipped through Shiprocket, you will receive tracking details via SMS, email, or WhatsApp, depending on the contact information provided at checkout.
You can use the tracking link to check the delivery status of your order.
Incorrect Address or Contact Details
Please ensure that your shipping address, phone number, and email are correct while placing the order.
Adrastea Innovation Private Limited will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delivery Attempts
Our courier partner may attempt delivery multiple times. If the customer is unavailable or refuses delivery, the order may be returned to us.
In such cases, re-shipping charges may apply if the customer requests the order to be shipped again.
Damaged or Missing Products
If you receive a damaged product, leaked product, or an incorrect item, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or video of the package and product
- Description of the issue
Once verified, we will offer a suitable resolution as per our return/replacement policy.
Delayed Delivery
While we try our best to deliver within the estimated timeline, delays may occasionally happen due to courier or logistics issues through Shiprocket or its courier partners.
If your order is delayed beyond the expected delivery window, please contact us and we will help you track the shipment.
Contact Us
For shipping-related queries, please contact us at:
Email: care@themalemethod.in
Website: www.themalemethod.in
You can also reach out to us through the contact form available on our website.